A new section covers the legal aspects of uniforms and grooming. New to This Edition. Table of Contents 1. Guest Service 3. The Hotel General Manager 4. Management, Supervision and Service Skills for the G. Human Resources 6. Accounting 7. Revenue Management 8. Sales and Marketing 9. The Front Office Housekeeping Food and Beverage Facility Engineering and Maintenance Safety and Property Security Franchise Agreements and Management Contracts Managing in the Global Hotel Industry.
Share a link to All Resources. Instructor Resources. Course Resources. About the Author s. When getting something brand-new based upon encounter, amusement, as well as other lesson, you can use this publication Hotel Operations Management 3rd Edition , By David K. Miller as the bridge. Beginning to have reading routine can be undergone from numerous means and from variant types of publications.
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Miller it definitely function as well as obtain all benefits. The operation of restaurant point of sale systems is also discussed, with related sample reports included. This comprehensive, easy-to-follow guidebook covers all aspects of hotel and motel development, hotel management, hotel operation, hotel accounting and controls, and the future of the industry.
For hotel management and training professionals. Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike.
Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include: New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies A new chapter on 'Leadership in the cruise industry' New international case studies throughout to provide a real-world insight into the industry Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.
Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram Just the FACTS studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram is Textbook Specific. Accompanys: International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality.
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